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AND Phone CRM



Integration de la Gestion de la Relation Client (CRM) au sein de la téléphonie sur IP.

L’intégration d’un CRM dans un environnement de communication IP est une des applications les plus recherchée pour créer des relations profitables avec ses clients.

Pour combiner le monde de la téléphonie sur IP et celui de la gestion de la relation client (CRM), ANDTEK a développé AND Phone CRM. Le module AND Phone CRM, élément de la plateforme AND Phone, permet l’intégration de MS CRM dans un environnement CallManager ou CallManager Express afin de créer une infrastructure compléte de communication.

L’environnement integré aide à accroître la productivité et l’efficience des communications.

La solution AND Phone CRM offre :
  • Intégration au CallManager and CallManager Express
  • Support de MS CRM
  • Formats fixe et variable des numéros
© 2000-2008 ANDTEKANDTEK Cisco Unified CallManager Group and Presence ServiceANDTEK Mini ACD for small Call Center services - automatic call distribution for Unified CallManagerANDTEK voice recording for Unified CallManager Express with secure recordingANDTEK IP phone lockout and phone lockdown to secure unified communication networksANDTEK voice and media broadcast solution with crisis conferencingANDTEK Directory integration for Active Directory, LDAP and SQL into Unified Communication NetworksANDTEK IP camera integration and door opener for Unified CallManager networksANDTEK IP phone settings module to simplify profile selection on IP phonesANDTEK Directory integration with KIRK DECT handsets and Unified CallmanagerANDTEK PC desktop client for IP phone control, click-to-dial, MS Outlook dialer and presence integrationANDTEK Rapid application development platform for unified communications applications serviceANDTEK Business softphone for Windows Vista, Mac OS X and Linux to communicate with Unified CallManager DOCS | FAQ | CONTACT | Jobs

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Fastlinks: Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Camera | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications
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